90 Bras Basah Road Esplanade Mrt Station #B1-27/27A/28/28A Esplanade Xchange
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Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Convenient Location
Helpful Service
Limited Dining Options
Incidents of Bad Behavior
7.4/10
Very good
Rooms
7.4
Location
8.8
Service
8.0
Dining
6.4
Guest reviews
7.4/10
based on 8 reviews
3.5/5
based on 611 reviews
7.7
7.7/10 based on 876 reviews
#138 of 377 hotels in Singapore based on Tripadvisor
John
United States,
May
2024
8.2/10
The hotel is conveniently located near various parts of Singapore, making it ideal for exploring different areas. The rooms, although smaller than expected, are surprisingly comfortable and clean. The service is friendly and accommodating, perfect for a short stay. The dining options, while simple, could use more variety. Overall, a good value for the location and service provided.
Rooms
8.0
The rooms, although on the smaller side, were still comfortable and clean.
Service
9.0
The staff was super friendly and helpful, making for a pleasant stay.
Location
9.0
The location is great for exploring different parts of Singapore, from less touristy areas to popular spots like Bugis and Clarke Quay.
Dining
7.0
The dining options were a bit limited and could benefit from more variety.
Facilities
8.0
The hotel offers convenient facilities like dry cleaning and laundry services.
David
United States,
April
2024
7.6/10
The hotel's rooms, although quite spacious and good enough for a group of four with two single beds and an extra bed, faced the street. The service provided was exceptional, with helpful and always smiling staff, despite occasional incidents of rude behavior. The convenient location near various attractions and transportation options made it an ideal choice for a short trip. However, the dining options were somewhat lacking, with a safe but limited menu. Overall, the hotel offered good value for money with clean facilities and helpful service.
Rooms
7.0
The rooms were quite big, good enough for 4 pax, and located towards the street.
Service
8.0
The staff was really nice and helpful, always had a smile for me, but some incidents of bad behavior were noted.
Location
9.0
The hotel is close to buses, MRT, hawker stalls, and various markets, making it convenient for exploring the city. Ideal for a stay during a visit to Singapore.
Dining
6.0
The dining experience was okay but could have offered a more varied menu.
Facilities
8.0
The facilities were good, with clean and well-maintained rooms providing value for money.
Convenient Location
Limited Dining Options
Robert
United Kingdom,
January
2024
7.6/10
I had a mixed experience at this hotel. The room I stayed in, number 314, was small and felt a bit dated, but it was still acceptable. However, it was a bit like being in jail - no window, and the remote control didn't work, so I had to endure a noisy night until the key card was removed, leaving me without electricity.
Rooms
6.0
The room, though a bit older and smaller than expected, was still acceptable.
Service
9.0
The service was excellent, from the friendly maintenance team to the management. They were always helpful and hospitable, making me feel welcomed.
Location
8.0
The location was great, in a quiet area yet close to the city center with easy access to public transportation and popular tourist attractions.
Dining
7.0
The dining options were limited, but the food was decent. It would have been nice to have more choices, like including bacon in the menu.
Facilities
The facilities were average, nothing extraordinary, but served the basic needs adequately.
Norman
United Kingdom,
September
2023
7.6/10
The hotel surprised me with bigger rooms than I expected, which were modern, clean, and Ikea-like but still functional. The service was friendly and accommodating, although there were some instances of unprofessional behavior. The location was fantastic, with easy access to Bugis MRT station, Bugis Junction, Rochor, and Bencoolen stations. The dining experience, while simple, offered good value for the money paid. Overall, a positive stay with a few minor drawbacks.
Rooms
8.0
The rooms were bigger than expected, clean, and had modern facilities.
Service
7.0
The service was friendly, helpful, and cooperative, with a few isolated incidents of unprofessional behavior.
Location
9.0
The hotel's location was great, within walking distance to various MRT stations and Bugis area.
Dining
7.0
The dining options were limited but still provided good value for the price paid.
Facilities
7.0
The facilities offered met my basic needs during the stay.
Alan
United Kingdom,
July
2023
7.8/10
The hotel is in a convenient central location, close to public transport and Bugis Street markets. The rooms, although a bit bare and not soundproof, offered a decent stay. The service was friendly and efficient, although a missed wake-up call was a downside. The dining options were simple but good, with room for improvement. The location's proximity to major attractions is a definite plus, but the high-density area might not suit everyone.
Rooms
7.0
The rooms felt a little bare and were not soundproof, which made it challenging to sleep, especially with noise from adjacent rooms.
Service
8.0
The staff were friendly and helpful, although there was a slip-up with a forgotten wake-up call.
Location
9.0
The hotel is excellently situated, right across from Bugis Street markets and close to major public transport hubs, making it ideal for exploring the city.
Dining
7.0
The dining options were decent but could be improved with a wider variety of choices.
Facilities
The hotel facilities were satisfactory, offering basic amenities for a comfortable stay.
Colin
United Kingdom,
June
2023
7.6/10
When staying at the hotel, I found the rooms clean and quiet, surrounded by families. The lack of a wardrobe was compensated by hangers on the wall near the bed. The location was perfect, close to MRT stations and shopping areas. However, the dining experience fell short with poorly delivered meals. The service was friendly and accommodating, though they could improve the dining service.
Rooms
8.0
The rooms were clean and quiet, perfect for a peaceful stay despite being near the main road. The hangers on the wall provided a convenient alternative to a wardrobe.
Service
9.0
The service was friendly and accommodating. Staff were helpful with requests like toilet paper and seating arrangements.
Location
9.0
The hotel's location was excellent, with easy access to transportation and shopping areas within a short walking distance. A great choice for those looking for convenience.
Dining
5.0
The dining experience was below expectations, with poorly delivered and mixed-up meals. Improvement needed for a better dining service.
Facilities
7.0
The hotel lacked a few essentials in the dining area due to ongoing refurbishments. However, the service and location made up for it.
Toby
United Kingdom,
June
2023
6.8/10
The hotel is situated in a central location in the city, offering clean and good rooms suitable for solo travelers, although they can get a bit noisy at times due to water pressure. The staff is helpful in providing information about transportation and attractions, although communication in English is not always fluent.
Rooms
7.0
The rooms are small but ideal for a single traveler and are kept clean.
Service
7.0
The staff is helpful with providing information about transportation options and attractions, but language barriers can sometimes be a challenge.
Location
8.0
The hotel is located in a central area, close to major attractions, making it convenient for exploring the city and accessing public transportation easily.
Dining
5.0
The dining options are basic, with limited selections, but offer safe choices like hard-boiled eggs, rice, and bread.
Facilities
7.0
central location
limited dining
John
United Kingdom,
April
2023
7.6/10
The hotel offers basic but neat and very clean rooms. It's comfortable and quiet at night. The staff is helpful and friendly, but there were some unpleasant encounters. The location is great for access to shopping areas, bus stations, and famous temples. The dining experience was included and better than expected with a few items. The facilities are satisfactory.
Rooms
8.0
The rooms are very basic but neat, very clean, and well-maintained.
Service
7.0
The staff was really helpful and friendly, although there were some negative instances.
Location
9.0
The location is great for accessing shopping areas, bus stations, and famous temples.
Dining
7.0
The dining experience was included and better than expected.
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